I'm a UX design lead and cat lover with ten years of experience creating user-centered products. I'm currently working in the e-commerce and financial services space, leading experience design at DriveTime Automotive.
Tested a step-by-step financing application for DriveTime Automotive, increasing submissions by 1.3%.
Redesigned DriveTime's retail site, increasing conversion by 4.9% and decreasing bounce rate by 9.1%.
Creating more opportunities for customers to initiate and resolve vehicle warranty claims.
Redesigned DriveTime's desktop and mobile sites, increasing conversion by over 4% and decreasing bounce rate by 9%.